Refund & Cancellation

1. Nature of Donations — Why No Refunds

Every amount contributed to the mandir is a voluntary religious offering — dhana or dakshina — made out of devotion and faith. This is equivalent to placing money in a temple's hundi (donation box).

• By the very nature of a religious offering, once given to the deity and the trust, it cannot be taken back.
• Contributions are not purchases of goods or services; they are acts of devotion with no expectation of a return.
• Amounts received are immediately applied toward temple maintenance, seva activities, and the trust's charitable causes.

Accordingly, the Trust does not process refunds for any amount donated, regardless of the amount or occasion.

2. No Cancellations

Once a payment is initiated and successfully processed through the payment portal, it cannot be cancelled. Please ensure you review the donation amount before confirming any transaction.

3. Technical Payment Errors

In cases of genuine technical errors — such as:

• Amount debited from your account but transaction shown as failed
• Duplicate / double deduction for a single transaction
• Any other payment-gateway-level issue

Please contact our payment gateway partner's support directly using the contact details provided on the payment portal. Such issues are handled entirely by the payment service provider, and the Trust has no access to or control over individual payment transactions.

Your bank's customer care is also available for raising a payment dispute if the amount was debited without a successful transaction confirmation.